Patients love telehealth— physicians are not so sure 

Updated: Sep 6

According to the recent McKinsey & Company Consumer Health Insights Survey, consumers still prefer the convenience of digital engagement and virtual care options as the pandemic evolves. This preference could help more patients access care while also helping providers to grow.

Many digital start-ups and tech and retail giants are rising to the occasion; McKinsey Physician Survey 2021 indicates that physicians may prefer a return to pre-COVID-19 norms.

Online or Offline? Many physicians and patients used to see medical care as something best done in person. But the pandemic has spurred a massive transition to virtual care. According to McKinsey's 2021 survey of consumers and physicians, opinions are split on what happens next.

In this article, we explore the trends creating disconnects between consumers and physicians and share ideas on how providers could offer digital services that work not only for them but also for patients. Bottom line: a seamless online/offline offering could retain patients while delivering high-quality care. Everybody benefits.

Chapters included in the report are as follows:

-The rise of telehealth

-Three trends from the late-stage pandemic

-Four critical actions for providers to consider

-Potential benefits to providers

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